Refund & Return Policy

At Ysabel.shop, we want you to shop confidently. If you’re not satisfied with your purchase, our straightforward Refund & Return Policy is here to assist you. 

Return Eligibility

You can request a return if:

The product is unused, unwashed, and in its original packaging.
You received the wrong item, such as an incorrect size, color, or design.
The product has quality issues or was damaged during delivery (photo evidence is required).

Non-Returnable Items

Please note that we cannot accept returns in the following cases:

Custom-made products, unless they are defective.
Items that have been used, washed, or altered by you.
Return requests made more than 30 days after delivery.

Refund Process

Once we approve your return, we will refund your original payment method (PayPal) within 5 to 7 business days. Shipping fees are non-refundable unless the error was on our part, such as sending the wrong or defective product. If you received a replacement product, we will not process a refund for the same item.

Return Shipping

You are responsible for the return shipping costs unless the item was damaged, defective, or incorrect. We recommend using a trackable shipping service to ensure your return arrives safely.

Exchange Policy

We currently do not offer direct exchanges. If you need a different size or color, please request a return and place a new order.

How to Request a Return

Contact our support team at support@ysabel.shop within 30 days of delivery. Provide your order number and a clear description of the issue, including photos if applicable. Our team will help you through the return process.

Contact Us
Support 24/7
Store Name: Ysabel.Shop
Phone: +1 3475653639
Email: support@ysabel.shop
Address: 1080-1112 Mustang St, Plains, KS 67869, USA